Supplier terms and conditions

The Supplier shall perform the Delivery with the level of professional skill and competence that may reasonably be expected of recognised suppliers within the same or similar industry.

The Delivery shall comply with the requirements set out in the contract and/or purchase order and shall meet all requirements relating to type, quantity, quality, characteristics and packaging as specified therein.

The Delivery shall be fit for its intended purpose and free from any legal defects of any kind.

The Delivery shall be carried out in accordance with applicable laws and regulations and shall be professionally executed, documented and/or inspected by qualified and authorised personnel where required.

A Supplier performing services shall obtain and maintain all necessary permits and approvals required for the performance of the Delivery and shall, upon request from the Customer, provide documentation confirming that such permits are in place.

If changes to laws, regulations or public requirements that affect the Delivery enter into force prior to the agreed delivery date, the Supplier is obliged to perform any necessary change work in accordance with such requirements.

The Supplier may not subcontract substantial parts of the Delivery without the Customer’s prior written consent. Such consent does not release the Supplier from any obligations under the agreement.

The Customer shall not be regarded as the employer of the Supplier’s personnel, even if such personnel perform services in cooperation with the Customer. The Supplier shall, at its own expense, immediately replace any personnel who behave in an objectionable manner or who are deemed unfit to perform services covered by the Contract.

If the Delivery does not comply with the Customer’s requirements, the Customer shall notify the Supplier in writing as soon as possible that the Delivery is not accepted, stating the reason for non-acceptance.

KTV Group AS has established an HSE, environmental and quality policy and objectives, available on our website in the Quality Manual or provided to the Supplier upon request. Preference will be given to suppliers who meet the same overall requirements for HSE policy and corporate social responsibility as KTV Group AS.

The Supplier is responsible for ensuring that all professional personnel hold the necessary public approvals, trade certificates, machine operator licences and other required certifications for the performance of the Delivery. The Customer has the right, upon request, to verify such documentation.

The Supplier shall ensure that all personnel performing work under this Contract hold valid work permits.

The Supplier is obliged to ensure compliance with statutory requirements relating to working hours and overtime.

The Customer may, by written notice, cancel the Supplier’s services in whole or in part with immediate effect. The Customer may also, by written notice, require postponement of the services provided by the Supplier and regulate the consequences of such postponement.

Additional work and costs beyond the Customer’s understanding of the service

The Supplier is obliged to clearly inform the Customer of costs that cannot reasonably be considered inherent to the service at the time of ordering. The Supplier may not invoice the Customer for costs that have not been clarified or understood by the Customer.
For example, if the Customer requests a modification of a product or service, the Supplier must inform the Customer of any additional costs. If the Supplier chooses to perform such work or modification without prior cost notification, the Customer may choose not to pay for the service.

Invoicing

Supplier invoices shall only be submitted via EHF or uploaded to KTV Group’s quality management system, BlueTag. KTV Group only accepts invoices from suppliers who are registered as approved suppliers with a signed supplier agreement. A link to the supplier registration form will be sent by email upon the first order placed with the Supplier. The same email will include instructions for EHF invoicing or invoice upload.

Invoices from suppliers not registered in the system will be rejected. Invoices must be received no later than 30 days after completion of the assignment. KTV Group AS reserves the right to pay only part of an invoice if it is submitted more than two months after completion or delivery.

KTV Group does not accept interest charges or reminder fees for amounts below NOK 180.

Confidentiality

The Supplier is obliged to treat all information relating to the Customer and the Customer’s business as confidential, including after termination of the contractual relationship.

Disputes and legal venue

In the event of disputes, Nordhordland District Court or Bergen Conciliation Board shall be the agreed legal venue. The Supplier accepts that bankruptcy notices shall not be used as a collection method unless the matter has first been handled by the conciliation board or court as the initial instance.

The Supplier is obliged to deliver what has been agreed, including agreements entered into verbally.

Time-based invoicing

Where the Delivery, or parts thereof, are invoiced based on actual time spent, the Supplier’s personnel shall complete daily timesheets. If a timesheet is signed by a representative of the Customer, such signature confirms only the time worked in connection with the Contract and does not constitute approval of costs.

Equipment rental

When renting equipment or machinery, KTV Group shall not be responsible for incidents where equipment is lost during transport. The rental period is calculated based on actual rental time and does not apply in cases where the carrier, beyond KTV Group’s control, loses or delays the equipment during transport.

Binding commitments

Orders or purchases involving a binding period are accepted only with approval from the Managing Director. The Supplier is responsible for verifying that the order is signed by a person holding power of attorney on behalf of the company.